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Frequently Asked Questions |
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- Do you ship internationally?
- What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
- What is a tester?
- What does "unboxed" mean?
- How can I keep my fragrance from going bad?
- What do fragrance notes refer to?
- What is shower gel?
- What are the differences between After Shave Lotion, After Shave Gel, and After Shave Balm?
- Why does fragrance contain alcohol?
- Why do some men wear Cologne, and others prefer to wear After Shave?
- What is the difference between a splash and a spray?
- How can I make my scent last longer?
- Why do some fragrances seem to last much longer than others?
- What is your return policy?
- How long does it take to ship?
- Are my credit card/debit card transaction secure?
- Are all the products 100%% Authentic / Genuine?
- Return Policy?
- Do you ship internationally?
Yes, we ship to over 100 countries. Please use our shipping calculator to see if we ship to your country. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
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- What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
The differences are simply a matter of the amount or concentration of oils in the fragrance. The highest concentration is in pure perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Some manufacturers make a solid perfume, solid perfume is as strong as a pure perfume however it is in a gel-like consistency. Eau De Toilette and Eau De Cologne are generally interchangeable, especially in Men's fragrances. After Shave has the least amount of oils. The higher the concentration the longer your fragrance will last, and the less you need to apply.
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- What is a tester?
Testers are genuine, authentic, fresh and 100% original. Testers contain the same original fragrance and are used by department stores to help promote a particular fragrance. Testers are made by the manufacturer and come in a plain box, and sometimes without the fancy cap.
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- What does "unboxed" mean?
Unboxed items are genuine, authentic, fresh and 100% original. Sometimes the outer box gets damaged in transit so we remove it. Unboxed items always contain the same original fragrance as the boxed versions.
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- How can I keep my fragrance from going bad?
Keep all fragrance in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.
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- What do fragrance notes refer to?
Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.
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- What is shower gel?
Shower gel is soap in a different form. It is made for use by both men and women, foams up well and leaves your chosen fragrance on the skin. It then enhances your cologne or perfume and the fragrance will last much longer.
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- What are the differences between After Shave Lotion, After Shave Gel, and After Shave Balm?
After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin, but cools the skin as well and relieves razor burn.
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- Why does fragrance contain alcohol?
Alcohol makes the fragrance emanate from your skin. Without alcohol, you would be the only person who knew you were wearing any fragrance at all.
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- Why do some men wear Cologne, and others prefer to wear After Shave?
Cologne's fragrance will generally last much longer than After Shave. However, many men choose to wear both. The fragrance lasts longer, you can use less of each, and you get the facial benefit of an After Shave.
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- What is the difference between a splash and a spray?
There is absolutely no difference in the fragrance. The difference is in the application only. However, a spray bottle, being ostensibly sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.
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- How can I make my scent last longer?
Fragrance lasts longer on some people than on others because of differences in our skin (oily or dry) and in our PH levels. To achieve a longer effect, try layering your fragrance. Using the fragrance bath gel, (if the company offers one), then the moisturizer or powder, and then the Eau de Toilette, Eau de Parfum or Eau de Cologne, will usually have a longer lasting effect.
Also, apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you won't lose it as quickly. A light spray on the hair can last all day.
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- Why do some fragrances seem to last much longer than others?
People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance.
PH levels (amount of acidity in our skin) also varies slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react.
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- What is your return policy?
Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
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- How long does it take to ship?
Standard Ground (USA)
All U.S. orders will be sent via UPS, USPS, FedEx or the most economical service available. Most orders arrive within 3-6 business days depending upon your location. Orders are ships from New York.
Shipping charges will vary depending upon the quantity and weight of your order.
2nd Day Air (USA)
Orders with this method will be shipped 2nd Day Air with UPS, FedEx, or DHL. Most orders arrive within 2 - 5 business days.
Shipping charges will depend upon the quantity, weight and dimensions of each item in your order. Shipping costs are shown and calculated before you checkout, please proceed to checkout to see costs for your order.
International Shipping
(We ship to over 100 countries)
Shipping costs range depending on your location. Orders typically arrive within 7-12 business days.
*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
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- Are my credit card/debit card transaction secure?
Yes, we use secure SSL payment check out system. You can tell that a website is directed to a secure link by looking at the web address starting with https://
not secure is http://
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- Are all the products 100%% Authentic / Genuine?
Yes, all of our products are 100%% Authentic / Genuine guaranteed.
We do not sell knock-offs.
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- Return Policy?
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.
* RMA number
* Full name and address
* Phone number
* E-mail address
* Packing slip
* Original Order Confirmation Number
* Your reason for returning the merchandise
Contact us and we will provide an address.
**Please allow up to 14 business days to process your return or exchange.
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