Shipping & Returns

Standard Ground (USA)
All U.S. orders will be sent via UPS, USPS, FedEx or the most economical service available. Most orders arrive within 3-6 business days depending upon your location. Orders are shipped from New York.

Shipping charges will vary depending upon the quantity and weight of your order.

2nd Day Air (USA)
Orders with this method will be shipped 2nd Day Air with UPS, FedEx, or DHL. Most orders arrive within 2 - 5 business days.

Shipping charges will depend upon the quantity, weight and dimensions of each item in your order. Shipping costs are shown and calculated before you checkout, please proceed to checkout to see costs for your order.

International Shipping
(We ship to over 100 countries)
Shipping costs range depending on your location. Orders typically arrive within 7-12 business days.

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

Return Policy
Return Policy

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

* RMA number
* Full name and address
* Phone number
* E-mail address
* Packing slip
* Original Order Confirmation Number
* Your reason for returning the merchandise

Contact us and we will provide an address.

**Please allow up to 14 business days to process your return or exchange.

Thursday 11 March, 2010


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